Studio 27 – Terms & Conditions
Welcome to Studio 27 Pilates.By booking a class, purchasing a membership, class pack or promotional offer, attending the studio, or using any of our services, you acknowledge that you have read, understood and agree to the following Terms & Conditions.
1. General
1.1 Studio Location
Studio 27 Pilates is located at:17/338 Canterbury Road
Canterbury NSW 2193
1.2 Studio Hours
Studio hours are 5:00am – 10:30pm.Class schedules are subject to change and are available via our website and booking platform.
1.3 Eligibility
Clients must be 16 years of age or older.Clients aged between 16 and 18 must provide written consent from a parent or legal guardian prior to attending.
2. Bookings, Class Packs & Promotional Offers
2.1 Class Bookings
All classes must be booked in advance via our website or booking app. Bookings close up to 2 hours prior to the class start time.
2.2 Class Cancellation Policy
Classes must be cancelled at least 10 hours prior to the scheduled class start time to avoid a late cancellation fee of $10 and loss of class credit. This includes classes you are added into from the waitlist. Studio 27 will not accept cancellations by phone, e-mail or any other method other than by using the online booking system.
2.3 No-Shows
No-shows, will result in:A $15 no-show fee; andLoss of the class credit.Class credits cannot be extended except in circumstances involving illness or injury. A valid medical certificate is required.Requests for medical extensions must be submitted before the relevant class credit or package expiry date.
2.4 Class Packs
All class packs:Are non-refundableAre non-transferableMust be used within their stated validity periodUnused credits will not be refunded or extended outside approved medical circumstances.
2.5 Waitlist
Clients who join a class waitlist will be automatically added to the class if a space becomes available.Once added to the class, the client is responsible for attending and is subject to the standard cancellation and no-show policy.Clients are responsible for checking their booking notifications and emails regularly.
2.6 Intro Offer
The Intro Offer is strictly limited to one purchase per person and is available to first-time clients only.Clients must not create multiple accounts, use different email addresses or otherwise attempt to access the Intro Offer more than once.If Studio 27 Pilates determines that an Intro Offer has been purchased more than once, Studio 27 Pilates reserves the right to:Cancel the promotional purchaseRemove any bookings made using the promotional creditsRemove promotional credits from the accountSuspend the account where appropriateConvert the value of the purchase to non-refundable studio credit at Studio 27 Pilates’ discretionNo refund to the original payment method will be provided unless required under Australian Consumer Law.
3. Group Strength Class Cancellation & Waitlist Policy
Due to the limited capacity of our small group Strength classes, a minimum of 10 hours’ notice is required for cancellations.Cancellations made within 10 hours of the scheduled class start time, as well as no-shows, will incur a $10 late cancellation fee.If you join the waitlist, you will be automatically added to the class if a space becomes available. Once added, you are responsible for attending and will be subject to the same late cancellation and no-show policy.Clients are responsible for checking their emails and booking notifications regularly for any changes or updates regarding their class booking.This policy is in place to ensure fair access to classes and provide waitlisted clients with a reasonable opportunity to attend.
4. Membership Terms
4.1 Minimum Term
Unless otherwise stated in writing, memberships operate on a 12-week minimum commitment.Upon completion of the initial 12-week minimum term, memberships will automatically continue on a rolling weekly basis unless cancelled in accordance with these Terms & Conditions.If a membership is cancelled during the initial 12-week minimum term, a $120 early termination fee will apply. This fee must be paid in full before the cancellation is processed.After completion of the initial 12-week term, memberships may be cancelled by providing a minimum of 14 days’ written notice.All cancellation requests must be submitted via email to:info@studio27pilates.comMembership payments will continue as normal throughout the 14-day notice period.
4.2 Automatic Payments
Membership payments are automatically debited weekly from the client’s nominated payment method.By entering into a membership, you authorise Studio 27 Pilates to debit your nominated payment method for all applicable membership fees and charges.
4.3 Credit Card Surcharge
As of 1 May 2026, all payments made by Visa or Mastercard credit card will incur a 1.5% processing fee per transaction.Clients who wish to avoid this surcharge may choose to pay via direct debit, which does not incur an additional processing fee.Please contact Studio 27 Pilates if you wish to change your payment method.
4.4 Failed Payments
If a scheduled payment fails:A default fee may be charged by the payment provider for each failed payment attemptAny outstanding balance will remain payableAccess to classes may be suspended until the outstanding payment has been receivedIf two or more consecutive payments fail, Studio 27 Pilates reserves the right to suspend or terminate the membership.Termination of a membership does not waive any outstanding balance. All unpaid membership fees and other applicable charges remain payable.Studio 27 Pilates reserves the right to recover outstanding debts, including through third-party debt recovery services where necessary.
4.5 Membership Pauses
Membership pauses are subject to the following conditions:Memberships must be paused in full-week increments onlyPauses cannot begin or end mid-weekPauses commence from the client’s direct debit day, which is MondayMemberships may be paused for a maximum of 4 weeks per calendar yearThe 12-week minimum membership term will be extended by the duration of any approved pauseIf a pause period ends and there are outstanding fees on the account, those amounts must be paid regardless of whether the client attended classes.Requests to extend a membership pause beyond the approved period must be submitted via email to info@studio27pilates.com before the existing pause ends and must include a valid reason.Approval of any additional pause period is at the discretion of Studio 27 Pilates.
4.6 Discounted & Promotional Memberships
Any promotional or discounted membership rate applies only for the initial 12-week minimum membership term unless otherwise stated in writing.At the end of the initial 12-week period, the membership will automatically revert to the full standard membership rate applicable at that time.The membership will then continue on an auto-renewing weekly basis in accordance with these Terms & Conditions.
5. Payments & Pricing
All pricing is displayed on our website and/or booking platform.Studio 27 Pilates reserves the right to:Adjust pricingModify class schedulesChange class times or instructorsCancel classes where necessaryWhere reasonably possible, advance notice will be provided.
6. Refund Policy
6.1 All Purchases Are Final
All purchases are final. Clients are responsible for ensuring they have selected the correct membership, class pack, private session or promotional offer before completing their purchase.
6.2 Refunds
Studio 27 Pilates does not provide refunds to the original payment method for:Change of mindIncorrect purchasesAccidental purchasesFailure to read these Terms & Conditions prior to purchaseInability to attendUnused memberships, class packs or class creditsPurchases made in breach of promotional termsPurchasing an Intro Offer more than onceCreating multiple accounts or using different details to access introductory or promotional pricing more than once
6.3 Studio Credit
Where appropriate, and at the sole discretion of Studio 27 Pilates, the value of an eligible purchase may be applied as non-refundable studio credit to the client’s account for future use.The decision to issue studio credit instead of a monetary refund rests solely with Studio 27 Pilates.Studio credit:Is not redeemable for cashIs non-transferableCannot be exchanged for a refund to a bank account or original payment method
6.4 Misuse of Promotional Offers
Any misuse of a promotional offer, including but not limited to creating multiple accounts, using different email addresses or otherwise attempting to access introductory or promotional pricing more than once, may result in:Cancellation of bookingsRemoval of promotional creditsSuspension of the client’s accountConversion of the purchase value to studio credit, where Studio 27 Pilates considers appropriateNo refund to the original payment method will be provided in these circumstances unless required under Australian Consumer Law.
6.5 Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to clients under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
7. Private Session Cancellation Policy (1:1)
To ensure fairness to our instructors and clients, the following policy applies to all private sessions:A minimum of 24 hours’ notice is required to cancel or reschedule a private sessionCancellations made within 24 hours of the scheduled start time will result in the full session being forfeitedNo-shows will result in the full session being forfeited
8. Health & Safety
8.1 Health Responsibility
By participating in a class or session, you confirm that you are medically fit to participate in Pilates and/or the relevant exercise activity.Clients must inform their instructor of any injuries, medical conditions, physical limitations or pregnancy prior to participating.
8.2 Medical Clearance
Clients with pre-existing medical conditions or who are pregnant are advised to obtain appropriate medical clearance before participating.After the first trimester, private sessions are strongly recommended for pregnant clients.
8.3 Assumption of Risk
Participation in Pilates, Strength classes and other physical exercise carries inherent risks, including but not limited to muscle strain, joint injury and falls.By attending Studio 27 Pilates, you acknowledge and voluntarily assume the risks associated with participation.
8.4 Release of Liability
To the maximum extent permitted by law, Studio 27 Pilates, its directors, employees and contractors are not liable for injury, loss or damage sustained in connection with participation in our services.Nothing in these Terms & Conditions excludes, restricts or modifies any rights under Australian Consumer Law that cannot legally be excluded, restricted or modified.
9. Studio Policies
9.1 Punctuality
Clients must arrive at least 10 minutes before the scheduled class start time.Clients arriving more than 5 minutes after a class has commenced will not be permitted to join the class and will forfeit their class credit.
9.2 Conduct
Respectful behaviour towards Studio 27 Pilates staff, instructors and other clients is required at all times.Studio 27 Pilates reserves the right to refuse service, cancel bookings, suspend access or terminate a membership where a client’s behaviour is inappropriate, abusive, unsafe or disruptive.
9.3 Personal Belongings
Studio 27 Pilates is not responsible for lost, stolen or damaged personal belongings brought onto the premises.
9.4 Grip Socks
Grip socks are mandatory for all Pilates classes.
9.5 Equipment Care
Clients must wipe down reformers after use and leave one red spring attached.Clients must use all studio equipment appropriately and follow instructor directions.Damage caused by misuse or negligence may result in repair or replacement costs being charged to the responsible client.
10. Privacy
Personal information is collected for operational, administrative, booking, payment and communication purposes.Studio 27 Pilates handles personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth), where applicable.Personal information will not be shared with third parties except where reasonably necessary to provide our services or where required or permitted by law.By providing your contact information, you consent to receiving communications relating to your bookings, membership and Studio 27 Pilates services.You may opt out of marketing communications at any time.
11. Amendments to These Terms
Studio 27 Pilates reserves the right to amend these Terms & Conditions from time to time.Updated Terms & Conditions will take effect upon publication on our website and/or booking platform, subject to any notice requirements that apply by law or under an existing agreement.Continued use of Studio 27 Pilates services following an amendment constitutes acceptance of the updated Terms & Conditions to the extent permitted by law.
12. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.Any disputes relating to these Terms & Conditions will be dealt with in accordance with the applicable laws and jurisdiction of New South Wales.By booking a class, purchasing a membership, class pack or promotional offer, or attending Studio 27 Pilates, you confirm that you have read, understood and agree to these Terms & Conditions.We look forward to welcoming you to Studio 27 Pilates!
